Contact Sportingbet

Questions about a bet, a payment or your account? We are here for that. Our support team handles queries in English for players across South Africa, and the fastest route is usually the Help section inside your logged-in account, where you can start a chat or send a message directly to an agent.

When you contact us, have your account details ready so we can find you quickly. If a channel shows as offline, leave your query and we will respond as soon as an agent is free.

Before your first withdrawal we are required to confirm who you are. This Know Your Customer check protects your funds and keeps the platform compliant with our licence conditions.

You may be asked for proof of identity, proof of address and, where a card or wallet was used, confirmation of ownership. Upload clear, in-date documents and our team will review them. If anything is unreadable, we will tell you exactly what to resend so there is no guessing.

If something has gone wrong, raise it with support first — most issues are settled right there. Give us the full picture and a reference number if you have one.

Not satisfied with the outcome? You can ask for the matter to be escalated internally to a senior reviewer. If we still cannot agree, you may take the dispute to the Western Cape Gambling & Racing Board as the supervisory authority. For limits, self-exclusion or a break from play, see our Responsible Gambling page.

A good first message saves everyone time. The more detail you give us up front, the fewer back-and-forth emails you will need.

• The username registered to your Sportingbet account (never your password — we will never ask for it).
• A clear description of the issue, with dates and amounts where relevant.
• The bet ID, transaction reference or game name tied to your query.
• Screenshots if something looks wrong on your screen.

Please write from the email address linked to your account. It helps us confirm you are the account holder and reply securely.

Sportingbet has operated since 2008 and is run by Entain Operations Limited. Play in South Africa is licensed and overseen by the Western Cape Gambling & Racing Board, and all betting and deposits here are handled in rand, from a minimum deposit of R50.

How we handle your information is set out in our Privacy Policy, and the rules that govern your account live in our Terms and Conditions.